Technical Support
Software & Hardware
Software & Hardware
PC Support is essential for ensuring cybersecurity in your systems. Our technical support team offers remote tech support for all your needs, from computer setup and equipment setup to printer setup and networking. We also handle phone system setup to guarantee seamless communication. Our experts run diagnostics to identify issues and manage DSS tickets promptly. We are dedicated to responding to customer issues via phone, email, or ticketing system, while also focusing on UX/UI optimization to enhance user experience.
Software & Hardware
Software & Hardware
Software & Hardware
Software Installation and Technical Support, including Software Troubleshooting and Office 365 Setup with User Account Management, are essential for ensuring cybersecurity. We also provide Hardware Support and Equipment Setup, along with Audio Visual Support. Additionally, our consulting services cover both Software and Hardware purchases, ensuring optimal UX/UI optimization and effective digital design.
Provider Support
Software & Hardware
Cybersecurity / Networking
Support calls to your internet provider, phone provider, or website host are essential for ensuring effective technical support, especially when addressing issues related to cybersecurity, digital design, and UX/UI optimization.
Cybersecurity / Networking
Cybersecurity / Networking
Our technical support services include virus protection setup and scanning to enhance your cybersecurity. We also offer assistance with networking tasks such as configuring your network, troubleshooting connectivity issues, and resetting network equipment. Additionally, we provide services for file conversion and data recovery, all while ensuring optimal UX/UI optimization in your digital design projects. If you need help with VPN setup, we are here to assist you.
Digital Design & Development
Description: From building beautiful, responsive websites and apps to crafting user-centered designs, our digital solutions not only bring your vision to life but also prioritize cybersecurity to ensure a safe and engaging user experience. We specialize in digital design that enhances UX/UI optimization, making every interaction seamless.
Website & App Design
UX/UI Design
Branding & Graphic Design
Video Creation & Editing
Motion Design & Animation
Web Application Development
Mobile-Friendly Design
Wireframes, Prototypes, and High-Fidelity Designs
User Research & Journey Mapping
Technical Support
Click the button below for more detailed Creative Services.
UX/UI Optimization & Testing
Description: Enhance your product’s usability and functionality with our thorough UX/UI optimization, including UX/UI testing, usability audits, and performance optimization. We focus on improving the overall user experience while also considering cybersecurity aspects, ensuring higher engagement and conversions through effective digital design strategies.
UX/UI Testing & Audits
Usability & Accessibility Reviews
Heatmap Analysis
Performance Audits
User Feedback Surveys & Analytics
Conversion Rate Optimization
UX Redesign Strategy & Implementation
Click the link below for more detailed UX/UI services and technical support.
Prices & Packages
2-Hour Remote Tech Support Session $150
Book a minimum 2-hour remote tech support session for troubleshooting, system setup, software assistance, diagnostics, and general IT support. This session ensures dedicated time to efficiently resolve your technical issues with expert guidance. Additionally, we offer custom payment options for your convenience, and if needed, our on-site tech support is also available.
2-Hour On-Site Tech Support Session $200
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🔹ESSENTIAL SUPPORT — $1,000/month
Reliable IT support for small businesses
- 3 Remote Support Sessions (2-hour minimum each)
- 2 Onsite Visits (2-hour minimum each)
- Email & Ticket Support (business hours)
- Basic system updates & maintenance
- Light troubleshooting support
👉 “Reliable on-demand IT support to keep your essential systems running smoothly.”
🔸BUSINESS SUPPORT — $2,000/month
Proactive IT support for growing businesses
- 6 Remote Support Sessions
- 4 Onsite Visits
- Priority support access
- Office 365 & user management
- Network troubleshooting & WiFi optimization
- Antivirus & security monitoring
👉 “Proactive IT support designed to reduce downtime and keep your business productive.”
🔶 PRIORITY SUPPORT — $3,000/month
High-dependency IT environments
- 10 Remote Sessions
- 6 Onsite Visits
- Priority response queue
- Advanced Office 365 administration
- Network performance reporting
- Vendor coordination (ISP/software)
- Monthly IT strategy check-in
👉 “High-priority IT support with proactive management to keep your business running without interruptions.”
🔷 ENTERPRISE IT MANAGEMENT — $5,000/month
Fully managed IT department solution
- 12 Remote Sessions
- 10 Onsite Visits
- Dedicated priority support access
- Full IT systems management
- Network & infrastructure management
- Security monitoring & threat response
- Vendor & ISP coordination
- Monthly IT strategy + health reporting
- Backup monitoring & optimization
👉 “A fully managed IT department for your business — proactive, responsive, and designed to eliminate downtime.”
Custom Package / Custom Service ( $ TBD )
Custom IT service request based on your specific support needs. Pricing is determined by the scope of services requested and will be provided by IT WIZARD LLC prior to payment. Enter the quoted total to securely complete your transaction for remote or onsite IT support.
30-Minute Extended Support Add-On $37.50
Intended for use only when a scheduled support session extends beyond the initial 2-hour minimum. Additional time for remote or onsite technical support is billed in 30-minute increments as needed to fully complete the requested service.